Digicomp Advantage of Integrated Services

Whatever be the client’s business, Digicomp excels in studying the client requirements and providing solutions consistently. Our varied clientele could be OEM, Channel Distribution Companies, End-users, Call centers, BPO or any manufacturing industry.

Digicomp provides clients with a tremendous business advantage in terms of their Brand Reputation, Service Network and increased sales. As the preferred Service partner for several companies, Digicomp advantages include:

• Jointly involved in framing service policies to suit Indian requirements. This helps all those OEM/ODM clients who want to enter the Indian market but are unaware of the customer demands and expectations in India.
• Country wide support advantage through multi-location support network for maximum area coverage. Digicomp provides this edge to its OEM/ODM clients right from day one of their association with Digicomp.
• Ever expanding service network to support Pan India requirements. Expansion plans aimed at increasing the branch/location count from 18 to 100 shortly. Digicomp’s OEM/ODM clients benefit due to the reduced cost and increased speed of service and customer satisfaction.
• Reasonable and highly competitive support cost. The core team is highly practical and operationally mature and offers a competitive edge in terms of pricing.
• The clients notice an increase in their customer satisfaction level once they associate with Digicomp. No wonder it is the most opted and preferred Service Brand in India by OEM/ODM/BRAND clients and the really big CHANNEL customers.
• Brand image improvement and sales increase is a natural offshoot of any client’s association with Digicomp for service/support activity.
• Digicomp’s in-house developed RMA/TRC/CUSTOMER management software gives the best competitive advantage with:
• Online Repair Management
• Online Customer Call Management
• Online Engineer/manpower management
• Online Inventory Management
• Online Logistics Management
• Online Multi-location Management
• Real time web based monitoring
• Digicomp also sell Service management Software in India and other countries.