Customer Walk-in service Center
Digicomp through country wide service center network provides various type of
support services to its customers such as:
Customer Help Desk which is highly customer friendly to understand needs of any
walk-in customers such as:
- Repair Support
- Installation support
- Firmware/BIOS update
- Each of the customer Service Center is equipped with:
- Technical team to support LEVEL 1 & LEVEL 2 repair services for any of the product range like listed below to support Module / whole unit support requirements.
- PCs/ Notebooks
- Mobile Phones/ PDAs
- Set Top Boxes
- Peripherals – monitors, printers, input devices
- Optical devices
- Storage Devices
- Cameras
Inventory & Logistics team to support:
- Repair of Defective Products L1 & L2
- Replacement on DOA Products
- Exchange of Defective products
- Logistics team to ship product to L3 service for advanced / Chip level repair
- Onsite support Services to support products covered under On-Site support. Onsite support offers:
- Visit of Onsite support engineer
- Diagnosing / fixing of defective products
- Pickup & Drop services through Mobile Pickup Vans
The products & services currently being supported by Service Centers are:
- Motherboard – Desktop, Server, Notebook
- Mobile Devices – Notebooks, PDA & Mobile phones
- Data Recovery Services – HDD, FLOPPY, CARD, CD, TAPE
- Networking products – Complete Range
- Display Devices – CRT & LCD
- Storage Devices – Optical Disk Drives, DAT, DLT, LIBRARIES, ETC
- Printers – DMP, LASERJET, INKJET, LINEPRINTERS
- Industrial & Medical PC & NOTEBOOKS
- Projectors
- Set Top Boxes
- Cameras
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